My mum found a nice TV console which she thought was suitable for my new apartment while window shopping at Picket & Rail Johor Bahru (which is in Giant Tampoi) two weeks ago. She immediately paid for it (God bless her kind heart) and scheduled for it to be delivered on 16 December 2006 at 12:00pm.
I was bubbling with excitement and can’t wait to see the console! On Friday night at about 9:00pm I received a call from a Picket & Rail staff stating that he wants to confirm the delivery at 4:00pm. I told him that the delivery order stated specifically that the console should be delivered at 12:00pm, and that the delivery date and time was decided two weeks ago! The guy said that there’s some scheduling problem and that they can only deliver at 4:00pm. No apologies… and very ultimatum-like. Begrudgingly, I agreed to the new schedule.
The next day, I waited for the delivery. 4:00pm came, but no sign of Picket & Rail’s delivery truck. At 4:15pm I called their so-called Customer Service Line. Told the staff that my delivery which was scheduled at 4:15pm was a no-show. The guy who picked up my call said that he’ll check with the delivery staff, asked for my contact number (which was on the bloody Delivery Order anyway) and hung up. Rude, obnoxious and totally uncalled for!
He called back roughly two minutes later and said that the delivery will arrive at 5:00pm. At this point, I was bloody pissed off! Not only did this person not apologise for the delay, somehow the bloody idiots at Picket & Rail think that customers have all the time in the world to wait for their delivery. I demanded to know why Picket & Rail couldn’t deliver on time for an order which was placed two weeks ago, and rescheduled on their request. They had all the time in the world to schedule the delivery properly but yet failed to do so! The excuse was lame and astoundingly idiotic; it’s raining. I can’t contain my anger anymore and screamed to the guy, “What the hell are you using to deliver? A bicycle?!”. Again, no apologies whatsoever, he merely replied, “No, a lorry”.
The console finally arrived at 5:30pm, and… wait for this… without it’s bloody glass top! In the name of all that’s holy, Picket & Rail should be renamed to Stupid & Failed! I know that the delivery guys are damned scared of what’s about to happen. They know that the delivery is incomplete. However, I didn’t lash at them. I know that they’re just doing delivery. Somebody at Stupid & Failed’s logistics cocked the hell up.
The idiot working the so-called Customer Service Line called me soon and said that they didn’t bring the glass top for the console. Of course I bloody know that! I’m looking at the topless console now! He then asked me what I wanted to do. To which I replied, “You should be the one to tell me what the hell you will do! This order was placed two weeks ago and still you manage to mess it up. This is stupidity at its finest! No apologies, no nothing, and you act as if this is how your stupid company operates. Unbloodybelievable!”
Fourty minutes later, two guys from Stupid & Failed finally brought the glass top for the bloody TV console. Again, no apologies, no nothing… they simply placed the glass top and left.
To sum it up, if you’re looking to buy furniture, do not buy from Picket & Rail because:
- They don’t value your time
- They don’t value your business
- They have incompetent and rude staff
- The furnitures are not that nice anyway
- Even at “discounted prices”, it’s definitely not worth the inevitable post-sales heartache