Comments on: Do Not Use Hong Leong Credit Cards!

By: A Rahim

A Rahim — Sat, 10 May 2008 04:01:08 +0000

I wrote to Hong Leong about 2 months ago for waiver of Annual Fee. Till now no reply. This 31/5/08 will be the due date. If they charge me Annual Fee, big mistake bro. You will lose RM200 monthly in interest..sound small to you but I AM SATISFIED to punish you Hong Leong Bank. Ha Ha. Consumer has power.

By: HL victim

HL victim — Fri, 02 May 2008 03:59:02 +0000

Sorry to hear about your story.
I have VERY BAD Experience with them as well.
Dispute on January till now even not received one call from them. The first time fax and i call after few day to check the status, they said dint received the fax. i fax the second time and call after 1 week, they told me they got the fax, but dint keyin to the system and i have to fax again. My GOD, can you believe how foolish is me to using their c.card.
STOP USING THEIR SERVICE and avoid more and more victim fr HL.

By: LookLikeMe

LookLikeMe — Mon, 21 Apr 2008 03:52:39 +0000

It is very true H.Leong customer dept and credit dept go down the drain. I don’t know what type of people they are hiring in these dept. After talking to them, your blood pressure surely go up.

When I wrote a letter to cancel my c.card, after 2 months their credit dept called me and ask why I need to cancel and ask for my IC, and personal details. Is that necessary to cancel a c.card? Then, what is the reason I wrote a letter to them, which they required in the 1st place? They really like to make their customers life difficult. Just ask them to call back later because I’m busy.

FORGET ABOUT Hong Leong credit card and have a life…

By: Superman

Superman — Sun, 20 Apr 2008 19:02:21 +0000

hong leong owner - singaporean kia su attitude lead to this management.

hahah no comment. Be my own credit card company..

By: Rachael

Rachael — Tue, 01 Apr 2008 18:43:23 +0000

Thanks for the advice here…I have been having trouble with Hong Leong, now I know why!

By: soo kean ann

soo kean ann — Tue, 05 Feb 2008 06:42:29 +0000

hoong leong bank is not good,

By: bambu

bambu — Tue, 05 Feb 2008 01:10:57 +0000

I was googling for Hong Leong bank card centre email address because I want to report to BNM and cc to them but I found this blog.. haha..

I’ve got tons of issues with HL credit card.

1. My wife got her first statement weeks before she even got her credit card. How is that even possible?

2. I wrote a 2-page letter to their Manager in Credit control department, cc’ed to the GM of HL Bank Card Centre explaining their incompetence… a) I didn’t get any statements for few months (contrary to my wife’s problem when she got her statement even before she received her card).. b) They charge interests without any calls to pay outtsanding payments. c) Asked them to give ALL statements so that I can pay all and close the account. d) They gave me some statements with an initial outstanding balance. With the letter I enclosed the cheque to pay what I want to pay and wish the account to be closed. e) The cashed the cheque and they didn’t call or send any statement, letter whatsoever after that.

Now, 3 years later, I got a call from debt collector saying I still owe them RM1000+.. WTF!

They have not been calling me or communicating with me for 3 years, now they say I still owe them… (+3 years of cumulated interests).

I called Bank Negara earlier this week. They said many complaints have been made against Hong Leong credit card. I’m sending an email to BNM as they requested, cc to Hong Leong’s whatever email address you can find.

Send your complaints to bnmtelelink@bnm.gov.my

By: CreditAnalyst

CreditAnalyst — Fri, 04 Jan 2008 09:35:48 +0000

Every credit cards have some ups and downs and when compared more of them have more down side catchs than benefits.

By: Zul

Zul — Tue, 01 Jan 2008 22:45:57 +0000

I use Hong Leong card, it is doing ok but the sad thing is their naive and offensive promotions. Once I received an offer to spend RM6k in exchange of a tiny electronic duster!

I wrote a lengthy letter to Hong Leong to stop giving such offer. The rep called me and got an earful, but I don’t think they have stopped now.

By: alissa

alissa — Mon, 12 Nov 2007 09:14:25 +0000

Please stop using Hong Leong credit card. You will be in trouble soon or later !!!
My husband credit card was clone, 6 years ago, when he realise his credit card was clone, he make a police report and bring the report to the bank for further action.
Year by year, with very busy lifestyle we forgot about that and moreover no news from the bank and he though that, all is over. But, last month when he want to withdraw money (salary) from the bank, the account was freeze without any letter or notice. When he check through the counter, they said that my husband own them (5 digit) using credit card.
We are very angry and want to know what going on. They ask us to go to the first branch he was open the account. Then we straight go to Banting branch. After few hours waiting, and few minute discussing they ask us to go to HQ at Jalan Raja Chulan KL. We reach there hour later, than wait almost 2 hours for them to entertained.
They ask us to write a formal letter to bring up to their head. But until now, no feed back and every time when we call, they just simply answer “STILL IN THE PROCESS”.
Unfortunately, my husband account still stuck and we almost die !!!