Comments on: Three Signs That You Have A Customer Worth Losing

By: Suraya M

Suraya M — Tue, 19 Feb 2008 05:06:36 +0000

Assalamualaikum…..kepada semua,
Terima kasih atas semua kritikan dan sokongan yang anda berikan kepada saya. Dengan sejujurnya saya ingin meminta maaf kerana tidak memberikan komitmen yang sebaiknya terhadap kerja-kerja di dalam blog saya. Sebenarnya saya menghadapi beberapa kesulitan dalam beberapa perkara seperti tidak memiliki internet di rumah dan hanya boleh melayari internet semasa berada di pejabat dan pada waktu siang, memandangkan saya adalah seorang operator telefon jadi saya hanya ada mempunyai sedikit masa yang terluang,
adakala pula apabila internet di kawasan tempat saya berkerja ada masalah jadi saya tidak dapat melayari internet atau masuk ke dalam blog saya untuk mengemaskini.
Masalah kedua pengalaman, memandangkan saya baru menceburi bidang ini jadi saya memerlukan bantuan dan bimbingan daripada anda semua untuk menyerikan lagi blog saya. Masalah saya yang ketiga kekurangan modal, saya harap ada di antara anda yang boleh memberikan pendapat pada saya, bagaimanakah cara yang terbaik harus saya ambil untuk meneruskan bisness saya ini.

By: papajoneh

papajoneh — Thu, 17 Jan 2008 01:38:07 +0000

I have been a customer and a ‘helper’ too. being in both situations, taught me new style of interacting with people. Sometimes, hope not so often, I have been bad in both situations too. Hope the experience taught me to be a better person. To balance the act it is not easy. I just hope I did not burden anyone (as a customer) or force someone (as the helper) to follow my style.

By: Dabido

Dabido — Fri, 11 Jan 2008 02:30:43 +0000

So true.
I’ve worked for managers like this too who seemed to not understand what you actually do. [Which makes me wonder why they're managing the area if they haven't got a clue ... ]

‘“Extremely clever” customers on the other hand dictate what they want to do and often at the level of detail that’s smaller than a grain of sand.’

A little knowledge can be a dangerous thing. The worst are those who aren’t IT savvy and insist you do things there way because they read about it in a magazine, not realising that their business is not the same as the one in the magazine and things need to be changed to suit them.

Then, there are the ones who expect everything for nothing. They start to tack on ‘extras’ not discussed in the original meeting or not in the service level agreement and expect you to do it for free.