Alcatel-Lucent launches OmniTouch Contact Center

Kuala Lumpur, July 3, 2007 — Alcatel-Lucent (Paris: CGEP.PA and NYSE: ALA) today launches the Alcatel-Lucent OmniTouch Contact Center Premium Edition, a contact center solution designed to answer mid-market businesses needs. This latest contact center solution bundles the industry-leading Alcatel-Lucent OmniPCX platform with Genesys 7 software, taking a “user-centric” approach that provides an advanced multimedia contact center with a fully centralized, graphical management environment that simplifies deployment and boosts customer value. Its features include call qualification, management of real-time business conditions, and innovative collaboration capabilities that link agents, experts and customers.
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