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Three Signs That You Have A Customer Worth Losing

I’ve been doing some projects for a couple of customers and one thing always struck me as being paradoxical is the fact that the more IT-savvy one’s opinion of himself is, the more problems will result from the project. And after more than a decade in this industry, I somehow developed an instinct of being able to spot such persons within a few minutes.

“Normal” customers tend to ask questions, and of course I will answer them truthfully and at the same time try to relate it to the objectives of my proposals. “Extremely clever” customers on the other hand dictate what they want to do and often at the level of detail that’s smaller than a grain of sand.

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