If you have Hong Leong credit cards, I urge you to terminate your subscription. If you have outstanding balances on them, I recommend that you do a balance transfer. If you are contemplating applying for Hong Leong credit cards, I suggest that you don’t. Why? Hong Leong doesn’t respect your rights as a card holder and a customer.
My SO and I were victims of a scratch and win scam almost a year ago. As soon as we’ve discovered that we were conned, we immediately put in a request to Hong Leong to stop the transaction via their useless Dispute Form, along with the Consumer Claims Tribunal reference number, to their so-called Customer Service department.
To sum it up, Hong Leong Customer Service is a fallacy. There’s no such thing. I had to discover this the hard way.
When we submitted the dispute form, the transaction wasn’t even posted yet. They had ample chance to flag it. But what did Hong Leong do? They decided to side with scammers than a long term customer! Hong Long reps even blatantly lied to us by saying that the transaction had already gone through. Why do I say they are liars? Because another rep said that the transaction hasn’t gone through, contradicting what her colleague said earlier. See their incompetence? Even they don’t know what’s going on!
What follows on for months was an endless trail of lies:
- The transaction was allowed to proceed because we need the credit card statement as evidence for the tribunal hearing; Lie! We have the receipts and items from the scammers, and those were enough to be used as evidence
- We just need to pay for the initial purchase price without the interest once we’ve recovered our monies; Lie! Until today, one year after 100% full payment was made for the initial purchase price, Hong Leong still charges the interests
- Hong Leong reps will get in touch to solve this issue; Lie! Nobody from Hong Leong bothered to assist properly. Instead, we were made like slaves trying to contact them and being put on hold for more than 30 minutes at any one attempt
To date, I’ve been waiting for them to give the final decision letter for me to proceed to bring this case to the FMB, for more than two weeks! Still no action, typical Hong Leong incompetence at its finest.
You can find this out by yourselves by trying to contact their so-called Banking Services Division through the contact details provided here.
Even though the interest now stands at almost RM200, I won’t pay a single cent! I’d rather bring this issue to court and let Hong Leong be exposed as the incompetent bank it really is.