If you have Hong Leong credit cards, I urge you to terminate your subscription. If you have outstanding balances on them, I recommend that you do a balance transfer. If you are contemplating applying for Hong Leong credit cards, I suggest that you don’t. Why? Hong Leong doesn’t respect your rights as a card holder and a customer.
My SO and I were victims of a scratch and win scam almost a year ago. As soon as we’ve discovered that we were conned, we immediately put in a request to Hong Leong to stop the transaction via their useless Dispute Form, along with the Consumer Claims Tribunal reference number, to their so-called Customer Service department.
To sum it up, Hong Leong Customer Service is a fallacy. There’s no such thing. I had to discover this the hard way.
When we submitted the dispute form, the transaction wasn’t even posted yet. They had ample chance to flag it. But what did Hong Leong do? They decided to side with scammers than a long term customer! Hong Long reps even blatantly lied to us by saying that the transaction had already gone through. Why do I say they are liars? Because another rep said that the transaction hasn’t gone through, contradicting what her colleague said earlier. See their incompetence? Even they don’t know what’s going on!
What follows on for months was an endless trail of lies:
- The transaction was allowed to proceed because we need the credit card statement as evidence for the tribunal hearing; Lie! We have the receipts and items from the scammers, and those were enough to be used as evidence
- We just need to pay for the initial purchase price without the interest once we’ve recovered our monies; Lie! Until today, one year after 100% full payment was made for the initial purchase price, Hong Leong still charges the interests
- Hong Leong reps will get in touch to solve this issue; Lie! Nobody from Hong Leong bothered to assist properly. Instead, we were made like slaves trying to contact them and being put on hold for more than 30 minutes at any one attempt
To date, I’ve been waiting for them to give the final decision letter for me to proceed to bring this case to the FMB, for more than two weeks! Still no action, typical Hong Leong incompetence at its finest.
You can find this out by yourselves by trying to contact their so-called Banking Services Division through the contact details provided here.
Even though the interest now stands at almost RM200, I won’t pay a single cent! I’d rather bring this issue to court and let Hong Leong be exposed as the incompetent bank it really is.
April 11th, 2007 at 8:18 pm
Card companies want you to believe that credit cards give you better control over your life. If anything, the opposite is true. Its not because you’re unable to control expenses but because you bring variables into your life of which you have no control over, like scammers for instance. Call me extreme but your case is an excellent example of why you shouldn’t have a card.
April 11th, 2007 at 8:50 pm
maybank credit card is the best. i had bad experience with ambank cc
April 11th, 2007 at 9:27 pm
Hahahaha, my friend hit the same problem. It is the mayban finance back then. Maybe some local bank tighten the anti-fraud policies. But I will avoid ALL local banks for all cost, unless they public their anti-fraud policies.
Bryan : You comment has little help on learning the RIGHT way to handle credit card. Indeed, credit card are suppose to help protecting consumer in fraudulent purchase, NOT OTHERWISE. Credit card company grace transaction period is indeed for a purposes. Credit card is a finance tools not implement by 3rd world country, but 1st world industrial country.
A TRUSTWORTHY credit card company are suppose to offer such protection, that’s why people like Ken Rockwell advise people to do online purchase using credit card. Should a site doing scam business, you can recover 100% of your money. On the other hand, imagine you purchase stuff using cash/bank draft from a scammer.
April 12th, 2007 at 4:37 am
Uhm… ok… one of my credit card are Hong Leong. I applied for it mostly because I love the design.
Guess I better be looking for another better designed credit card…
April 12th, 2007 at 7:44 am
Bryan,
Yeah, everything is painted wonderful when you’re a prospect. All sorts of “benefits and priviledges” are thrown in when you are a “normal customer”. But the one area where the good companies shine through is when customers need assistance. Hong Leong is definitely NOT one of the good companies.
But I won’t paint other banks with the same brush as well though. Most banks have good customer service, unfortunately Hong Leong is not one of them.
kucau,
Thanks for sharing
moo_t,
Agreed! Hell, I never had any problems with other banks’ credit cards personally. Hong Leong is the worst and I feel the world should know about them before more and more people are victimised by their incompetence.
cindy,
I hope you do. I love Southern Bank’s gold cards. They also gave a virtual MasterCard that can only be used online. The plastic ones cannot be used for online purchases. A good security measure should you misplace any transaction slips.
Now that they’ve merged with BCB to become CIMB, I’m not sure if the card is still being offered.
Thanks guys for your feedback. And remember Hong Leong is incompetent.
April 12th, 2007 at 10:07 am
[...] Do Not Use Hong Leong Credit Cards!If you have Hong Leong credit cards, I urge you to terminate your subscription. If you have outstanding balances on them, I recommend that you do a balance transfer. If you are contemplating applying for Hong Leong credit cards, … [...]
April 13th, 2007 at 4:52 pm
A lot of people complain of Citi services. Many credit companies provide credit protection. That is why when you choose credit card pay special attention if it has protection.
“I applied for it mostly because I love the design” Gaaaarh!!! It is very very irresponsibly! Cindy, it is your many! I think you can imagine another way to spend it then to give it to bank!
April 19th, 2007 at 3:38 pm
[...] I get my credit card statements, I do my own matching process. I keep all credit card related receipts until the [...]
May 1st, 2007 at 11:27 pm
Never heard of that card company. If you are looking for another, however, (a competent on this time) preferably the best balance transfer credit cards, you can always check online and look for familiar names, not some unheard of card companies who are probably just out to get you.
July 27th, 2007 at 10:21 pm
[...] Do Not Use Hong Leong Credit Cards! – HTNet … Credit Cards!If you have … best balance transfer credit cards, you can always check online and look for familiar names, not some unheard of card companies who are probably just out to get you. Have … http://www.heritage-tech.net/418/do-not-use-hong-leong-credit-cards/ [...]
August 14th, 2007 at 1:10 pm
[...] scammed by a Welley Corporation subsidiary Wijaya Marketing, I was unfortunate enough to be using a Hong Leong credit card. When I discovered I was scammed, Hong Leong Bank refused to co-operate, and choose to side with [...]
September 24th, 2007 at 2:56 pm
Dear kuchau,
Maybank is terribly worse. My bro. is working in New York and his credit card is utilise in Malaysia. I made a lot of complaints and submitted all relevant doc after seeing so many staff and in the end they take the easy way out by “robbing” my bro’s fixed deposit account for the amount that was signed. Do you still think they are professionals? I think they are professional thieves. I still have all the doc with me. I want to make a police report and they told me not to as it can be easily settled. Easily settle by “robbing” internal account. Such cowardly approaches.
October 20th, 2007 at 12:51 pm
Deal all,
Please give me advices, which bank / company provide the best credit card?
I am looking forward to apply my first credit card.
Thank you very much.
October 26th, 2007 at 9:13 am
Yeah .. its true that Hong Leong Customer Service is a failure! I called to change my mailing address but then for 3 months i have not getten my bills and they call me up to remind me of my outstanding amounts. I’ve even faxed 3 times to change address but nothing has been done till i finally lodge a report and then only it was changed.
The best is MBF Cards ….
October 30th, 2007 at 11:59 am
[...] Single Bookmark Category List Widget 2.0 Released, which is also PR5. On the other hand, this page; Do Not Use Hong Leong Credit Cards!, is a [...]
November 2nd, 2007 at 2:45 pm
Diana, agreed with you!
But my case were not seding me the bill for 4 months and keep calling to tell me my payment were due date and then charge me for late payment!
Well I am terminating their credit card this afternoon! LOL
November 12th, 2007 at 5:14 pm
Please stop using Hong Leong credit card. You will be in trouble soon or later !!!
My husband credit card was clone, 6 years ago, when he realise his credit card was clone, he make a police report and bring the report to the bank for further action.
Year by year, with very busy lifestyle we forgot about that and moreover no news from the bank and he though that, all is over. But, last month when he want to withdraw money (salary) from the bank, the account was freeze without any letter or notice. When he check through the counter, they said that my husband own them (5 digit) using credit card.
We are very angry and want to know what going on. They ask us to go to the first branch he was open the account. Then we straight go to Banting branch. After few hours waiting, and few minute discussing they ask us to go to HQ at Jalan Raja Chulan KL. We reach there hour later, than wait almost 2 hours for them to entertained.
They ask us to write a formal letter to bring up to their head. But until now, no feed back and every time when we call, they just simply answer “STILL IN THE PROCESS”.
Unfortunately, my husband account still stuck and we almost die !!!
January 2nd, 2008 at 6:45 am
I use Hong Leong card, it is doing ok but the sad thing is their naive and offensive promotions. Once I received an offer to spend RM6k in exchange of a tiny electronic duster!
I wrote a lengthy letter to Hong Leong to stop giving such offer. The rep called me and got an earful, but I don’t think they have stopped now.
January 4th, 2008 at 5:35 pm
Every credit cards have some ups and downs and when compared more of them have more down side catchs than benefits.
February 5th, 2008 at 9:10 am
I was googling for Hong Leong bank card centre email address because I want to report to BNM and cc to them but I found this blog.. haha..
I’ve got tons of issues with HL credit card.
1. My wife got her first statement weeks before she even got her credit card. How is that even possible?
2. I wrote a 2-page letter to their Manager in Credit control department, cc’ed to the GM of HL Bank Card Centre explaining their incompetence… a) I didn’t get any statements for few months (contrary to my wife’s problem when she got her statement even before she received her card).. b) They charge interests without any calls to pay outtsanding payments. c) Asked them to give ALL statements so that I can pay all and close the account. d) They gave me some statements with an initial outstanding balance. With the letter I enclosed the cheque to pay what I want to pay and wish the account to be closed. e) The cashed the cheque and they didn’t call or send any statement, letter whatsoever after that.
Now, 3 years later, I got a call from debt collector saying I still owe them RM1000+.. WTF!
They have not been calling me or communicating with me for 3 years, now they say I still owe them… (+3 years of cumulated interests).
I called Bank Negara earlier this week. They said many complaints have been made against Hong Leong credit card. I’m sending an email to BNM as they requested, cc to Hong Leong’s whatever email address you can find.
Send your complaints to bnmtelelink@bnm.gov.my
February 5th, 2008 at 2:42 pm
hoong leong bank is not good,
April 2nd, 2008 at 2:43 am
Thanks for the advice here…I have been having trouble with Hong Leong, now I know why!
April 21st, 2008 at 3:02 am
hong leong owner – singaporean kia su attitude lead to this management.
hahah no comment. Be my own credit card company..
April 21st, 2008 at 11:52 am
It is very true H.Leong customer dept and credit dept go down the drain. I don’t know what type of people they are hiring in these dept. After talking to them, your blood pressure surely go up.
When I wrote a letter to cancel my c.card, after 2 months their credit dept called me and ask why I need to cancel and ask for my IC, and personal details. Is that necessary to cancel a c.card? Then, what is the reason I wrote a letter to them, which they required in the 1st place? They really like to make their customers life difficult. Just ask them to call back later because I’m busy.
FORGET ABOUT Hong Leong credit card and have a life…
May 2nd, 2008 at 11:59 am
Sorry to hear about your story.
I have VERY BAD Experience with them as well.
Dispute on January till now even not received one call from them. The first time fax and i call after few day to check the status, they said dint received the fax. i fax the second time and call after 1 week, they told me they got the fax, but dint keyin to the system and i have to fax again. My GOD, can you believe how foolish is me to using their c.card.
STOP USING THEIR SERVICE and avoid more and more victim fr HL.
May 10th, 2008 at 12:01 pm
I wrote to Hong Leong about 2 months ago for waiver of Annual Fee. Till now no reply. This 31/5/08 will be the due date. If they charge me Annual Fee, big mistake bro. You will lose RM200 monthly in interest..sound small to you but I AM SATISFIED to punish you Hong Leong Bank. Ha Ha. Consumer has power.
May 20th, 2008 at 12:24 am
thank you for your guide.
May 25th, 2008 at 1:58 am
HLB never protect and care of their customer and when you are in trouble, they wont bother you. i have dispute on last year till now have no reply from them, their customer service is for loan and financial application only, if you wanna make complaint, they kick you off.
AND once you become their customer, they will keep sending you SMS and keep calling you about their promotion of loan and investment. BEWARE, don’t be the next victim!
June 8th, 2008 at 11:37 pm
how about HSBC?
June 18th, 2008 at 2:56 pm
i dont know if you experience this. You pay Hong Leong credit card payment before due date, after 2 weeks they call you asking you to pay because they did not receive your payment !
June 18th, 2008 at 4:51 pm
the service is bad. Not like Citibank.
June 25th, 2008 at 10:37 am
they are cheating cardholder. When i call to customer service for the promotion items, they said “yes” i am entitled. But come to claim, they said sorry you are not selected. what that? i am so angry. i immediately cancel the card.
July 1st, 2008 at 11:29 pm
Talking about care of customer, MBF is the best, if your credit history is good.
July 9th, 2008 at 10:28 pm
Bros/Sis, i swear never to use Hong Leong Bank whether credit cards, loans or others. They are just a bunch of rascals… fyi i have a dispute on with them on charges coming to 5 years now, next I am complaining to BNM. No other way…
July 9th, 2008 at 10:37 pm
I am using HSBC credit card now, very good customer service. My card got cloned once about 4 years ago, up to RM13k, the bank called whether I was in KL or Kepong, I said no, I live in Penang, agreed with them to cancel the card immediately, went to the bank next morning, cut the cards in half, got new cards issued immediately, filled up a form. That’s it, all so simple. The cloned charges were taken off on the next bill. Same goes with MBF Cards.
July 14th, 2008 at 11:13 am
They cheated on my available credit. I use my max credit limit (minus) with my outstanding balance and i got different amount.. shit.. STUPID HLB!
August 6th, 2008 at 7:18 pm
OMG… 2 weeks ago…
I applied for the Platinum CC from the HL staffs when they approached me…
but i see so many complains here… Headache…
Shall i cancel that cc?
August 7th, 2008 at 4:41 pm
Yaya, the HLBB customer service mostly all not well trained ans suck!!!! My balance transfer, they simply charge and when called they said wait for the answer for the financial department to investigate for years!!… So efficient to charge on you the next day but when come to helping customer they will said:Im sorry , i cant help oso, we are waiting for the reply fr the financial department and guess wat, my case still haven settle even after 2 mths!! I juz called to check when are they goin to courier me the free gift the customer name AMIN said im checking but eventually ask me to go to check with the branch where i applied my card. Stupid right? so I asked him what is the customer service for???? He said wait let him check and put on mute mode!!! REAL STUPID!!!
August 30th, 2008 at 1:52 pm
My god ! seems like i’m not alone having trouble with HLB. I have dispute to make concerning my recent transaction. I bought online and received a couterfeit Item. I call them up and asked for advise. They said that I can try file a dispute and what I’m really piss was before I asked another Q’, they already say like its a waste of time disputing this case, You will have to pay either. I don’t feel confortable at all. I feel I’m at super high risk when using their CC. Under the Fair Trade Billing, HLB suppose to protect the customer more than the merchant. Unlike other bank, they advise and guide you nicely, make you feel at ease. Anyway, I’m filing the dispute soon, I’ll see how they follow up. I figure out if in this case with so many complained, I better send my document to them directly to their HLB BANK CARD CENTRE office and ask them to acknowledge it. When asked about the address to mail it, they like don’t want to tell me and insist me on faxing them the document. I have about 10 copy’s of document. I hate to fax so many copy, later they say didnt received then its a waste of time.
September 11th, 2008 at 7:56 pm
I am having a bad experience with Heong Leong Bank as well.
I applied my credit card two years ago when they are having a promotion of 4 years annual fee waiver provided that I do a balance transfer. I did exactly that but now after 2 years, i was shock that they start to charge me annual fee because they said I didn’t use my credit card. I called the customer service dept and they said that the promotion was for a 2 years annual fee waiver. I am really rally pissed about this…..I told them that I will cancel my ccard if they deny that they ever run that promotion….This is so ridiculous……..anyway, I am still in the midst of the dispute with them
November 8th, 2008 at 12:05 am
Thank god i found this blog…
i was planning to apply HLBB cc nxt week…
Thanks all bro & sis, for sharing the bad experiences
November 13th, 2008 at 10:17 pm
I trying to find some info on HL bank after many years, end up here…thanks for sharing.
I own many credit cards, i remember many long years ago, that time i do holding few gold card, i just trying to apply for this HL MTV card, just notice they have lifetime free…BUT they rejected it, can you believe it?? I send them a complain letter and said what kind of bank they think they are, a gold card holder apply for a classic stupid MTV card can’t get?? So from that day i never do any buzz with them, even car loan also pulled out…Now i already have Platinum card, who cares about this stupid bank anymore
AND actually for Malaysia, most of the credit card customer service is up and down, many of them are stupid, just scold them and complain here and there or to their supervisor or manager OR even sent official complain letter to their GM will do, as most time just waste our time talk to the lower one, they just simply talk without brain sometime, they sometime even shoot incorrect info, and always remember their name and ID wen they promised something will get back, as 40% of chance of their ppl cannot be trust one, at least you can nail them later time by keep biting them, but some of them are STILL very nice and helpful la, then just thank them with a letter too.
I already been many long years never been charge for single annual fees even i have more than 10 cards…if they charge you, you just scold them or ask them cancel the stupid card, why pay?? As most bank they will still get back to you when they know you are serious…As for me, i do have few card are lifetime free, it is not part of the card offer, but they give me as special treatment as i already using cards for more than 20 years.
And if you end up call them ask for waiver, they most will give you lot of condition and ask you complete them before waive, just do the same trick again…SCOLD and it works
November 23rd, 2008 at 7:34 pm
Hong Leong Bank does not only cheat the credit card users, but savings account holders as well!!
I have an existing, supposedly Junior Savings Account. According to them, the interest rate given is 3% pa. However, upon closer inspection, it turned out to be actually 0.003%! This is utterly ridiculous. They cheat their customers by giving false statements of the customer’s account. They refuse to reveal the details of the accounts, even though I have requested for it since April. After complaining to Bank Negara a few months later, they still furnished me with FALSE account details of my account. So, I wrote letter to the CEO. The same letter was faxed to most of the mass media. Then the CEO responded by giving me the actual report of my account which shows that there is a great difference between what they offered me and the real amount. Even at the end of the year, they’re still refusing to furnish me the reports on my account from April to November.
This bank is trying to cheat not only credit card holders, but it would seem that they are trying to cheat on their customers of all ages, as well. I tried to highlight this matter to The Star Newspapers and bring it to their attention, their authorities commented that they did not want to get involved with Hong Leong Bank. Most probably it’s because Hong Leong Bank is one of their major sponsors.
I have all the proof. For those who are interested, contact me at kuantm@streamyx.com.my.
November 27th, 2008 at 11:24 am
Use Public bank card.their customer service is very good.Don’t ever try Maybank card.I used it before.now canceled it already.their customer service is suck.maybe worst than hongleong.very slow and very langsi.
November 28th, 2008 at 10:38 am
yeah…i fully agree wat he say…
i just recieve firm letter is authorized by hong leong bank…
because of my late payment for 3 month…I just own them about RM2XXX something like I own them RM200,000.
why I didn’t make my payment? because I have long time didn’t recieve the statement…how can I pay?
and i go to one of the branch at Pandan Perdana…I just told them I would like to cancel my creadit card..the stupid staff told me..u didn’t make clear about ur payment so you cannot cancel it…it is got such of thing?
If I didn’t cancel my card..and the interest still work…
and the one serious thing,they call to my ex-company…
and my ex-coll. told them, I was resign, they won’t believe, and the attitude is very rude to my ex-coll.
when I call firm ask them it is got somebody call me? They say, they won’t do that. for my information, my coll. told me, the women who find me is from firm…
and today morning, I have make many phone call…I call to HLB, they say, they didn;t make any call to find me…
December 19th, 2008 at 3:35 pm
I’ve apply CC from ambank last month…and they rejected…then i call the callcenter…they cannot give the reason…then i call the card center…also cannot give the reason…then i fax to CC dept…they call me..but also cannot give the reason….i wonder why…my salary more twice then the required (gold) …i just wanna kno why…not enough doc or anything….
January 13th, 2009 at 3:32 pm
I don WTF HLB doing, I have a saving account at HLB, that day my sister tranfer me some money, then, i go to check, I didn’t recieve the money from my sister, then i go to update my passbook, wat is going on is, the HLB CC, auto debit my money without any authorize from me.
and I go to their HQ, they say, I need to go to thier CC center at MPL, then i have make a phone call to their CC department, got a girl name TXXXX promise call me back at 3pm, but she didn’t make it on the time, then I was try to call back to them…
and I say wan to find TXXXX
and another stupid girl, just keep me asking me regarding wat…then waste my time and bill, need to explain to her one more time.
finally she didn’t transfer the call to Tamah, and keep explain to me, that, bank can auto debit money from saving account to creadit card payment. I just told them, that I know, but also need to give me a call when u auto debit my money, right?
Lucky my account don have many money…if not, how I know what they gonna do, right?
Then, semakin cakap, semakin fire up, I just told her, I don’t give any authorize to let u all do like this!
If u do like this I can report to the police! Then the stupid girl just cut off my call.
After 5pm something the TXXXX calling, she told me, she transfer back the money to me, then I told her not need already, now I just wan explain and apologize from ur stupid bank.
Then she ask me whether get my statement?
I say not yet, and she say my due date is 12 Jan 2009!
Really bullshit loh, my due date 12 Jan 2009, but the auto debit my money at 09 Jan 2009.
I told the girl, Even the money is little but, also need to respect their customer, never get any authorize then moving customer’s money? This case is stolen!
Anybody can told me, what I gonna do now?
Kindly share it out…
thanks a bunch
January 13th, 2009 at 6:32 pm
Dear all,
why argued over the credit card issues? The most important we as the card holder, must make complaint to Bank Negara Malaysia of the Scam Companies (Merchant) who direct selling licence had been cancelled more than 1 year why the credit card companies still let the illegal merchant to utilise the credit card facilties to scam the consumers.
I have noticed so far to 2 credit card companies have been used by Walley and his subsidiries.
1) Hong Leong Bank
2) MBF finance (Merchant Number :1116656461)under Glotron Marketing Sdn Bhd (licence cancelled on 31/12/07)
So, to be more effective, we should complain to Bank Negara Malaysia, instead of critized the credit card companies, as all the credit card companies are the same, they cant do anything, we must make sure the Merchant’s credit card companies stop to let the scam merchant to utilise the credit card facilities.
January 14th, 2009 at 8:21 am
dear all,
is that use report to BNM?
The will take any action?
February 5th, 2009 at 11:49 pm
whoa… I’m a HL cc holder with both Visa n Mastercard. Sadly I’ve activated my visa n guess what.. For the first month, they keep on calling me for the easy cash but i just make myself busy or switch off my phone. luckily i haven’t use any of the services but to what have been published here make me so afraid to see the card.. hahahahaha.. i think better to terminate the card.. plz share on how to deal with them.. i want to terminate my c.card immediately
February 16th, 2009 at 8:53 pm
A few things to tell about HLB:
1) Heard of the Zing Card? RM 100 pre-loaded Touch & Go Card that’s tied to your credit card. Use it and they charge you the amount used? Don’t believe a word: Use RM 2.00, and your bill next month will show you they charge you RM 100. So, you think, ok, that means I have RM 198 in my card right? WRONG! RM 100 only, and they will continue to charge you RM 100 to your credit card REGARDLESS of how much you use IF you use it.
2) Decided to cancel my card, they charged me the annual fee. Called their call center. A brief transcript:
a) Choose language – so far so good.
b) Choose services – Credit Card Services.
c) Key in CCard number – did it.
d) Key in phone banking number – ??? what number?
e) Waited for other option – nothing. no option to talk to a bank rep. slammed down phone.
f) Tried again. Keyed in gibberish for phone banking number – finally! press “0″ to blast our cust rep. I did so.
g) Me – “I want to cancel my credit card”
h) Rep – “Okay”
i) Me –
j) Rep –
k) Me – “Do you need my CCard number?”
l) Rep – “No”
m) Me – “okies, how do I cancel my card then?”
n) Rep – “Go to a bank branch, fill in a form, we will process it”
o) Me – “Oooook. If I can’t visit your bank during opening hours?”
p) Rep –
q) Me – “Hello?”
r) Rep – “I can fax you the form, then you fax back to me”
s) Me – “…and if I don’t have a fax machine? do you have an online form, and an email for me to send to?”
t) Rep – “No.”
u) Pissed me – “Thank You for your enlightening reply”
February 27th, 2009 at 12:38 am
Ohhhh!! i just got my HLBB cc last month & spent about 600..so far so good…receive statement two weeks later stating the amount i’ve used & they also charge me for the touch n go zing card which i applied..a bit surprised because they immediately reload rm100 and charge me 2 ringgit for the touch n go card! im also confused now…planned to pay all the amounted due & terminated my HLBB cc…that was so not cool for my 1st cc!!!
i also got loans from HLBB last year & thank good it will finish by next year..i just receive the loans statement only nearly 1 year & surprisingly they charge me interest rm25 for every due payment!! when there’s one time i was forget to pay, then the sales rep calling me 2 days after the due date & when i ask her whether they going to charge me interests, she said “no, we wont charge you because this is the 1st time you pay 2 days late!!” ooohhh..i should known better & now i just cant wait to pay all my unsettle amount & i dun wanna trust HLBB anymore!! enuff said!!
April 26th, 2009 at 12:58 am
For the comments above and below, why don’t you all ladies and gentlemen open your own bank, design your own credit cards and also set all the rules anything regarding to credit cards and etc. Take a look of yourself in the mirror before criticizing any party. Consumer is not King and Queen, if based on T&C, the judge also cannot do anything.
April 29th, 2009 at 5:05 pm
hahahha….luckily i didn’t apply for a hong leong credit card. thanks to all of you, i decided not to.
*Bank Negara: If we can open our own Banks, design our own credit cards, and also set all the rules regarding to our credit cards, the whole country will be filled with scammers (just like Hong Leong). Luckily we didn’t, otherwise we’ll end up like HL, who scams people knowing that Bank Negara will close 2 eyes when they’re doing their business. FYI, customer (like the rakyat) is always HIGHER than the King and Queen. We pay them, remember?
May 3rd, 2009 at 7:02 pm
I got problem with maybank.My supplementary card was used to purchase a handphone for about RM2K in dec 2008.After all the hassle of making police report & complain to them,maybank still insist I am liable.Allthought the card is with my wife all the while and the signature is different they still insist I am liable.So what protection does consumer have.ZERO?When one check the T&C it is all to cover the bank but consumer – NIL..
May 6th, 2009 at 6:02 am
Customer is KING: I don’t see consumer is always ‘HIGHER’ than the King and Queen even tho we’re paying them but it goes the same to all the countries unless you were thinking to create a country of your own. If you think others bank or HLB credit card scam ppl along with Bank Negara, then I suggest don’t use c.card and perhaps don’t even use bank notes issue by Bank Negara as well since the trust is not there.
June 29th, 2009 at 6:42 pm
I totally agree that HLB is extremely bad and unfriendly in all its dealings with his clients. I have been dealing with them for more then 15yrs. I have FD, current account, properties financing with them at their Ampang Branch, which amounts to millions of ringgits. They are slow to respond and do not look after your account in updating and advising. When I requested to restructure my loan terms, they replys were always negative. So…
1) I have cancelled my platinum c. card with them beginning of the year.
2) I have transfered Two properties loan from them to Public Bank.( loan amount of about 4.0millions ) even though I lost about 20k in the transfer.
3) I would definitely transfer my remaining FD away when matured by this year.
To be more reasonable and stay happier , try avoiding HLB and I must say I am happy with Public Bank and HSBC. TQ